Terms and Conditions
The quotation is based on drawings and the window schedule supplied.
The quotation is valid for a period of 30 days subject to any price changes.
The quotation is based on supply only or supply and install but does not include any external sills flashings.
All external sills and flashings are to be measured on final day of installation and quoted for in matching RAL colour confirmed by architect, contractor or client. All external sills or flashings to be paid before manufacturing process begins.
No building work is quoted for within the quotation.
Title, ownership and possession rights of all products and goods supplied within the above quotation will remain with AT ECO Windows & Doors Ltd, and no warranties will be issued until the payment is received in full.
Installation schedule (if applicable) is to be expected within one week from delivery or as per written agreement between Customer and AT ECO Windows & Doors Ltd (hereafter "Supplier").
Installation (if applicable) provides all mechanical fixing of fenestration in accordance with the manufacturer's specification and includes airtightness foam (to insulate perimeter of frame) and air tightness tapes (as required with mastic seal to external edge). Glass lifting is to be done by the installation team only.
Installation (if applicable) is quoted as a continuous one. Should the Customer require this to be adjusted to suit the site schedule, this can be arranged (additional charge may apply.) providing there is a full day's work at site on each respective visit by the installation team.
For installation (if applicable), in order to complete within the agreed timescale, the Customer must grant the installation team access to the site and/or property at the agreed time (either by providing a set of keys or being present on site). Supplier guarantees due diligence with regard to keys safety.
All structural openings are to be prepared before first day of installation (if applicable). If the structural openings are not prepared correctly the installation will be delayed. (Additional storage/delivery charges may apply.)
Remedial work can only be carried out and service issues resolved upon full payment receipt.
This Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) is governed by and shall be construed in accordance with the laws of England and Wales.
Payment Conditions
Option 1: Survey, Supply and Installation
Stage 1: 50% of the order value required to proceed to the manufacturing process.
Stage 2: 45% of the order value, one day before delivery of the materials on site.
Stage 3: 5% of the order value, on project completion.
Option 2: Survey and Supply only
Stage 1: 50% of the order value required to proceed to the manufacturing process.
Stage 2: 50% of the order value, one day before delivery of the materials on site.
Option 3: Supply only
Stage 1: 50% of the order value required to proceed to the manufacturing process.
Stage 2: 50% of the order value, one day before delivery of the materials on site.
WARRANTIES
WE GUARANTEE YOU MANY YEARS OF PLEASURE WITH YOUR INTERNORM WINDOWS.
As Europe's leading and largest active international window brand, Internorm looks back on 87 years of experience in trendsetting window and door solutions of exceptional reliability and longevity. This, we can guarantee you.

No unnatural colour changes or cracked surfaces due to weather influences for white window and door profiles made of UPVC, with the exception of mitre cracks.
No unnatural colour changes or cracked inside surfaces due to weather influences for foil-coated window and door profiles made of UPVC, with the exception of mitre cracks.
No unnatural colour changes or cracked surfaces due to weather influences for anodised or powder coated window and door profiles made of aluminium.
No condensation between the panes of insulating glass.
The function of the wood, thermal foam and aluminium profile compounds is guaranteed for all Internorm timber/aluminium window systems, provided that the Internorm installation and maintenance guidelines have been adhered to.
The function of the adhesive and the sealing of insulation glass panes with the window profiles is guaranteed for all Internorm timber/aluminium window systems, provided that the Internorm installation and maintenance guidelines have been adhered to.
The glue connection of glued Georgian/feature bars.

PVD coated door handles are guaranteed against corrosion if there is no mechanical change.
No unnatural colour changes or surface cracks due to weather influences in door fillings. There is no guarantee for changes in the surface appearance as a result of dirt.

No unnatural colour changes or surface cracks due to weather influences for roller shutter profiles made of UPVC.
No unnatural colour changes or surface cracks due to weather influences for anodised or powder coated roller shutter and blind profiles made of aluminium.
The function of the window or door fittings is guaranteed, provided that the Internorm installation and maintenance guidelines have been adhered to.
WARRANTIES / EXTRACT
The full wording of our warranty conditions, the exact preconditions for the application of the warranty, and what you should do in the event of a claim, can all be found in the Internorm Maintenance Care and Warranties Manual. You will receive this booklet when your Internorm products are delivered. In addition, it is obtainable from any Internorm distribution partner.
NATIONAL AND INTERNATIONAL CERTIFICATIONS CONFIRM THE HIGH QUALITY OF OUR PRODUCTS.
Our know-how gives you the security that you receive best service for your money. The most modern production facilities and strictest quality controls ensure quality which is setting standards all over Europe. Awards of independent test institutes from all over Europe are confirming this.

Contacting Us
If there are any questions regarding terms and conditions or warrany policy you may contact us using the information below.
Unit 5A, Rectory Lane, Brasted, Westerham, TN16 1JP 01732 867043